We train you so you won’t have to say I’m sorry - Dr. H. James Harrington

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The Improvement Process

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Based on Dr. H. James Harrington’s best-selling book, The Improvement Process – How American’s Leading Companies Improve Quality, this five-day workshop looks closely at the tools which have proven effective in improving quality and productivity.

This workshop is designed for managers from all business disciplines. It combines the best thinking of recognized quality masters such as Deming, Crosby, Feigenbaum, Juran, and Ishikawa with participants’ own insights to create a new understanding of the key quality issues.

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Benefits

After completing this workshop, participants will be able to:

  • Blend statistical process control, employee involvement, total quality control, corporate-wide quality control, zero defects, business process improvement, management by objectives, pay for performance, total quality systems, and supplier partnerships into the correct improvement model for their organizations
Audience
  • Managers from all business disciplines
Duration
Five Days
Price

$1,995 per participant

The following discount applies to each of the classes:

  • Two or more participants from the same location 15% discount
  • Five or more participants from the same location, the sixth participant may attend the class at no cost.
Content
  • Attendee’s quality survey
  • Case study
  • Poor-quality cost: quality’s impact on the bottom line
  • Quality: the competitive advantage
  • The best of the quality masters
  • The Improvement Process: theory vs. practice

Availability

Orlando
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Atlantic City
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Dallas
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Chicago
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Las Vegas
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San Francisco
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Los Angeles
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UAE
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China
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Europe
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