We train you so you won’t have to say I’m sorry - Dr. H. James Harrington

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Statistical Thinking for Support Groups

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Statistical Thinking is the key to minimizing variation and improving quality. Each topics is based upon practical, proven, business-friendly templates that use measurement, numbers, and data to provide new insights and show you how to make better decisions.

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Benefits

After completing this workshop, participants will be able to:

  • Speak a common statistical language
  • Use statistical methods to measure change
  • Analyze data to determine if a process is changing
  • Apply statistical methods in a non-manufacturing environment
  • Understand the theory of special cause
  • Focus your improvement efforts on business processes
Audience
  • Support personnel
Duration
Two Days
Price

$1,495 per participant

The following discount applies to each of the classes:

  • Two or more participants from the same location 15% discount
  • Five or more participants from the same location, the sixth participant may attend the class at no cost.
Content

This workshop introduces statistical thinking and ways of applying these concepts to non-manufacturing and service environments. Some of the specific topics covered include:

  • Probability Theory
  • Variation
  • Normal Distribution
  • Process Control Concepts
  • Control Charts
  • Special Causes
  • Potential SPC Applications in a Support and Services Group Environment

Availability

Orlando
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Atlantic City
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Dallas
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Chicago
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Las Vegas
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San Francisco
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Los Angeles
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UAE
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China
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Europe
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