A Benchmark (BMK) is the standard by which an item can be measured or judged.

Benchmarking (BMKG) is a systematic way to identify, understand, and creatively evolve superior products, services, designs, equipment, processes, and practices to improve your organization’s real performance. It’s a system for identifying other organizations and comparing their methods and results to another organization’s methods and results. It is a means for allowing best practices to move thru the organization very rapidly.

After completing this workshop:

• Participants will have the capability to compare its performances and methods with other organizations doing similar activities but not in the organization’s specific field
• Participants will be able to set realistic improvement goals based upon other organization’s performance
• Participants will be stimulated to do more detailed analysis of the organization’s methods and outputs in order to make the comparisons
• Participants should be able to define potential improvement methods and roadblocks

• This tool can be used by individuals, but its best use is with a group of four to eight people. Cross-functional teams usually yield the best results from this activity.

• Detailed Breakdown of the 5 Phases and 20 Activities of the Benchmarking Process
• Benchmarking Phase Related Activities
• Phase Phase I: Planning the benchmarking; process and characterization of the item(s)
• 1. Identify what to benchmark
• 2. Obtain top management support
• 3. Develop the measurement support
• 4. Develop the data collection plan
• 5. Review the plans with location experts
• 6. Characterize the benchmark item


• Phase II: Internal data. Collection and analysis
• 7. Collect and analyze internal published information
• 8. Select potential internal benchmarking sites
• 9. Collect internal original research information
• 10. Conduct interviews and surveys
• 11. Form an internal benchmarking committee
• 12. Conduct internal site visits


• Phase III: External data. Collection and analysis
• 13. Collect external published information
• 14. Collect external original research information


• Phase IV: Improvement of the item’s performance
• 15. Identify corrective actions
• 16. Develop an implementation plan
• 17. Gain top management approval of the future-state solution
• 18. Implement the future-state solution and measure its impact


• Phase V: Continuous improvement 19. Maintain the benchmarking database
• 19. Maintain the benchmarking database
• 20. Implement continuous performance improvement

• August

• September

• not offered

• October

• October

• not offered

• not offered

• not offered

• not offered

• not offered

$1,595 per participant

The following discount applies to each of the classes: