Dr. Harrington

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Presenting the accumulated wisdom of one of the world’s foremost quality professionals, Change Management Excellence offers clear and thorough explanations of the critical tools for creating organization excellence. In this third book of the comprehensive series, respected authority H. James Harrington explains why organizations must stay competitive through change initiatives and how they can manage these processes successfully. Inside you’ll find specifics on:

  • The three phases of performance improvement management
  • Defining how your organization must change
  • Creating a change management methodology to suit your organization
  • Managing the change process
  • Reinforcing desired behavior
  • And much more!

The Five Pillars of Organizational Excellence series includes Process Management Excellence, Project Management Excellence, Change Management Excellence, Knowledge Management Excellence, and Resource Management Excellence. The processes discussed in each book are designed to permanently change an organization by fostering a learning culture while maintaining the procedures and structure that ensure optimum performance. Managing all five pillars simultaneously is the key to success.

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Providing Full Business Support

Harrington Management Systems offers advice and support to leading companies in various industries across the globe. We staff and manage your projects with our experts.

We are successful because of our people, the quality of our expert network and our ability to anticipate market changes and adapt to your needs. That is why we continuously invest in the education and coaching of our consultants and trainers.

Building Business Relationships

We aim to build a strong mutual business relationship with our clients and contribute to their success by responding to their needs.

Our goal is not to become the largest consultancy agency but to be the agency known for the outstanding and lasting results we achieve with our clients. We work to support you on all stages of your business’s development.