Throughout the 1980s, most companies focused their efforts on improving their production processes. It’s only recently that management began to realize they’ve been working on the wrong part of the business!
If America is to remain a first-rate power economically, it’s what goes on in the offices and conference rooms that needs to be changed. Needless waste, impenetrable layers of bureaucracy, and circuitous routes to company goals are killing the American spirit of Innovation and achievement.
The time is ripe for Business Process Improvement. This step-by-step guide shows you how to implement an improvement process in your support and service organizations by modifying simple techniques that the manufacturing sector has been using for years, as well as new ones developed just for the white’ collar environment. BPI is not an untried theory; it is a proven process developed by Ernst & Young, the world’s leading professional service firm, with over 80,00000 employees around the world. Companies such as IMB, Corning Glass, and Boeing have already embraced this new approach – and seen some startling improvements.
Whether you’re a nervous CEO, a visionary manager in any industry, or just someone who wants an advance look at the business trends that will take you into the 21st century, Business Process Improvement is must reading.
If you find the topics in this book interesting you might also be interested in the Enhance Solutions Platform™. Enhance is an enterprise-class cloud service that improves the performance of the enterprise. Tell me more about the Enhance Solutions Platform
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